Responsible Gambling

Responsible Gambling at Bet25

Pokies and casino games are entertainment, not a way to make money. Bet25 gives every player access to safer-gambling tools so you can set boundaries before you play, not after a session has already gone the wrong way.

These tools exist because gambling affects people differently. Some players never need them. Others find that a firm deposit limit or a short time-out keeps play exactly where they want it: fun, controlled and affordable. Either way, the tools sit in your account, free to use, whenever you want them.

Who this page is for

This page is for every player on Bet25 and for anyone around them: a partner, a family member, a friend who has noticed a change. You must be 18 or over to hold an account or play any game on Bet25. Age and identity are confirmed as part of account verification.

Self-Exclusion and How It Works

Self-exclusion lets you lock yourself out of your Bet25 account for a period you choose. It is the strongest tool available because it removes the option to play entirely, rather than just capping how much you spend.

How to request self-exclusion

• Contact Bet25 support and request a self-exclusion period on your account.
• Choose a timeframe that suits your situation: a short break or an extended period.
• Once applied, you will not be able to log in or open a new account for that period.
• Marketing emails and promotional contact stop once self-exclusion is active.

What happens during self-exclusion

During the exclusion period, deposits are switched off and the account cannot be reactivated early. Any funds already in your account at the time of exclusion remain accessible to withdraw through normal verification steps.

Self-exclusion on Bet25 applies to your Bet25 account specifically. If you want a broader solution that covers licensed Australian wagering services, Gambling Help Online can talk you through national options that sit alongside what you set up here.

Safer-Gambling Tools Available on Bet25

Each tool below does a different job. Some slow play down, some cap spending, and self-exclusion stops play altogether. You can switch most of them on directly from your account or by asking support to apply them for you.

Limits you set apply going forward. If you want to lower a limit, it generally takes effect straight away. If you want to raise or remove one, there is a cooling-off period before the change applies, which is standard practice and gives the limit real weight.

Setting a Limit on Your Account

Setting a limit takes a few minutes. Decide what you want to control, whether that is deposits, losses or time, before you start.

1. Log in to your Bet25 account and open your account settings.
2. Find the responsible gambling or safer-gambling section.
3. Choose the tool you want: deposit limit, loss limit or time limit.
4. Pick the period that suits you, such as daily, weekly or monthly.
5. Enter the amount or time cap and confirm the change.
6. If you cannot find a setting or want it applied immediately, contact support directly and ask them to set it on your behalf.
7. Review your limit regularly and adjust it down any time play starts to feel heavier than you planned.

There is no minimum or maximum limit mandated here. The right number is whatever you can comfortably afford to lose without it affecting bills, savings or the people who depend on you.

Recognising the Warning Signs

Problem gambling develops gradually. It helps to know what to look for in yourself or someone close to you, before it becomes a bigger problem.

Signs in your own play

• Chasing losses by depositing more to try to win back what you lost.
• Spending more time or money than you planned, session after session.
• Hiding your play from family or lying about how much you have spent.
• Feeling anxious, irritable or low when you are not playing.
• Using money meant for bills, rent or essentials to keep playing.
• Borrowing money or selling things to fund play.

Signs in someone you care about

• Sudden secrecy around phones, laptops or bank statements.
• Mood swings tied to wins and losses.
• Unexplained requests for money or mounting debts.
• Withdrawing from family, friends or usual activities.

Noticing one or two of these signs is a prompt to act early. Setting a limit, taking a break, or self-excluding are all reasonable steps, and reaching out for support is never an overreaction.

Where to Get Help Locally

Free, confidential support is available in Australia, independent of Bet25, and open around the clock.

• Gambling Help Online: call 1800 858 858 or visit gamblinghelponline.org.au for 24/7 counselling, live chat and resources.
• Lifeline: call 13 11 14 for crisis support if things feel urgent or overwhelming.

These services are free, confidential and staffed by trained counsellors who understand gambling specifically. You do not need to be in crisis to call. Many people reach out simply to talk through a pattern they have noticed before it grows.

If you support someone who gambles, these same services offer guidance for family and friends, including how to start a conversation and where to find practical, ongoing support.

Frequently Asked Questions

How long does self-exclusion last on Bet25?

You choose the period when you request it through support, from a short break up to an extended timeframe. The account stays locked for the full period you select, with no early reactivation.

Can I lower my deposit limit immediately if I feel I am spending too much?

Yes, lowering a limit generally applies straight away once confirmed. Raising or removing a limit involves a cooling-off period, which is standard and designed to protect you from reversing a decision too quickly.

Is Gambling Help Online only for people with a serious problem?

No, Gambling Help Online is for anyone at any stage, from a quick question about limits to ongoing counselling. Call 1800 858 858 or visit gamblinghelponline.org.au any time, day or night, free and confidential.

What happens to my account balance if I self-exclude?

Funds already in your account remain yours and can be withdrawn through the normal verification process. Self-exclusion stops further play and deposits but does not affect your right to withdraw an existing balance.

Do reality checks stop me from playing?

No, a reality check is an on-screen reminder of how long you have been logged in. It does not pause or stop play itself, but it gives you a clear point to decide whether to keep going or log off.

Where can family members get support if they are worried about my gambling?

Gambling Help Online supports family and friends as well as players, on 1800 858 858 or gamblinghelponline.org.au. Counsellors can discuss how to raise concerns and what support options exist for people around someone who gambles.